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Opsgenie needs to show Caller ID for call notifications

Ganchimeg Molotov

Hi Opsgenie support,

As Opsgenie calls are being used as a primary urgent alert notification for support/responder teams, calls need to be identified with single caller identification as "opsgenie" or with a single call number that can be easily identified. As these kinds of international spam calls are common, it is a needed feature among Opsgenie users.

Please let know if this feature is to be supported, or is planned for near future.

Accepted answers

Nick Haller

Hi @Ganchimeg Molotov ,

Our vCard has all Ospgenie contacts that notify via sms or voice: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/

If you download it from your mobile device, you should be redirected to your contacts with an Ospgenie one populated. All you have to do it save it!

All comments

Nick Haller

Hi @Ganchimeg Molotov ,

Our vCard has all Ospgenie contacts that notify via sms or voice: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/

If you download it from your mobile device, you should be redirected to your contacts with an Ospgenie one populated. All you have to do it save it!

Xena.Olsen

Hi @Nick Haller I have a team based out of India that receives on-call messages. Which vCard would that team use to have the potential numbers the OpsGenie call could come from?

Thanks,

Xena

Nick Haller

Hi @Xena.Olsen ,

My guess is the EU one, but it might make sense to simply download both in the chance calls come from either.

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