Add subtasks automatically based on incoming emails to JIRA

Question

Hi,

We need to be able to add subtasks automatically using incoming emails.

* We have manually created tasks.

The optimal solution would be to be able to use parts of the email content (subject and message) to create the names of the subtasks.

Is this possible using an existing plugin?

Many thanks,
Paul

unknown · Answer

@Ahmad, nearly anything you want to do with email can be done with JEMH, take a look.

@Paul If you are replying to an Issue Notification email from JIRA, you can use JEMH to trigger a sub-task creation relating to the replied to issue using user supplied directives, suchas in the leading line of the email body:

@parentIssueKey=TEST-28

Or in the subject:
#parentIssueKey=TEST-28

If your intent is to create subtasks automatically, without any specific interaction from the user, can you describe what logic you would use to:
- identify the parent issue
- locate content in the email that would be used as?? Summary, Description, etc?

AhmadDanial · Answer

Hey there, Paul.

Not sure whether there are any particular plugins that can specifically perform this but can you try to have a look at the following plugin to see if it might cater for your requirement:

* Create on Transition for JIRA: https://marketplace.atlassian.com/plugins/org.swift.jira.cot

Warm regards,

Danial