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how to rebuild user index?

wang love

how to rebuild user index?i cann't solve this problem,anyone can provide solution?

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Ollie Guan

Hi @wang love ,

Cloud or Server/DC?

wang love

Server

Ollie Guan

rebuild contents index or users index? What problems need to be solved through this operation, such as rebuilding the Tempo user index.

wang love

mysql database and lucene index database data inconsistency, by rebuilding the index maybe solve the problem

Ollie Guan

refer to KB

https://confluence.atlassian.com/confkb/confluence-indexing-troubleshooting-guide-1035242274.html

wang love

thank you,I try to action this url(my confluence/admin/force-upgrade),but can not open,Do you know why?

wang love

This problem has been solved, thank you very much

wang love

@Ollie Guan Do you know what the root cause of this problem is? How else can this be done but by rebuilding the index?

Ollie Guan

The information is limited and I cannot provide more help.

If your license is still in the maintenance period, find Atlassian partner or contact the Atlassian support team directly to download the Confluence system log for troubleshooting.