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How to include a fix version from the trigger issue in a comment?

Shaylyn Demidow_8sl5ql

I have added a comment to a linked service desk issue that lets the customer know that their issue has been addressed in a release. I am trying to pull the release number from the trigger issue but it always adds the comment but no fix version.

Is there a way to do this?

Add a commnet.PNG

Accepted answers

Trudy P Claspill

Hello @Shaylyn Demidow

Welcome to the Atlassian community!

When debugging Automation, I find that it is very helpful to add Log actions and write to the rule Audit Log the values for smart values to make sure they contain the data I expect.

Also, have you looked at the Audit Log to see if it provides any information about the execution of the Add Comment action?

And, lastly, the problem is that you have a typo in the smart value. You have two "i" characters at the beginning of "Issue" in "triggerIssue"

{{triggerIissue

vs.

{{triggerIssue

All comments

Trudy P Claspill

Hello @Shaylyn Demidow

Welcome to the Atlassian community!

When debugging Automation, I find that it is very helpful to add Log actions and write to the rule Audit Log the values for smart values to make sure they contain the data I expect.

Also, have you looked at the Audit Log to see if it provides any information about the execution of the Add Comment action?

And, lastly, the problem is that you have a typo in the smart value. You have two "i" characters at the beginning of "Issue" in "triggerIssue"

{{triggerIissue

vs.

{{triggerIssue

Shaylyn Demidow_8sl5ql

Hi Trudy,

The spelling error wasn't the problem as I fixed that and it still does not pull the fix version in. The audit log says "success" without any indication of failure on that smart value.

I am not even sure if that is the right smart value format.

Trudy P Claspill

Does the issue triggering the rule have values in the Fix Version/s field?

Are you getting any comment added to your issue when the rule runs?

I have created a rule that I trigger manually that simply adds a comment with nothing more than the following in the comment text

{{triggerIssue.fixversions}}

I trigger this rule on an issue that has values in the Fix Version/s field and I get a comment added to the issue.

However, the text add as a comment is the unique numeric IDs of the Versions, not the names of the versions. This is the smart value needed to put the Version name in the comment.

{{triggerIssue.fixversions.name}}

Shaylyn Demidow_8sl5ql

Sorry it took so long, just got back to testing this and

{{triggerIssue.fixversions.name}}

worked! Thanks so much

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