Manage automatic assignee

Question

how do i manage automatic assignee depending on the group they belong?

I have 3 groups: A,B,C and custom field color :Blue,Red,Green

if blue is selected and  automatic assigne is selected then it will be assigned for (group A)

if red is selected and  automatic assigne is selected then it will be assigned for (group B)

if green is selected and  automatic assigne is selected then it will be assigned for (group C)

Thank you

Zohaib Arshad_0chyp1 · Answer

Train your group leaders to delegate tasks. They should re-assign tasks to other team members as needed. You can use the "group leader" as a placeholder user for group assignments.

Renjith Pillai · Answer

Another practice which is followed (where volunteering is given importance than assignment) is to have different filters created each for Green, Blue and Red, create group level subscriptions for issues created in the last 15 minutes and one of the team members pick up the item (volunteers).

Also a daily digest of issues, I mean subscription, (one per group) which are Unassigned helps the project manager to get into an assignment mode if no team member has picked up items.

Nic Brough -Adaptavist- · Answer

That's fine if you're prepared to handle it on a human level - train your group leaders to know that they need to delegate as they see fit, and to do that, they should re-assign to someone else in Jira.

You could use your "group leader" as the "dummy user" if you're going to use that approach to group-assignee