nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

SLA, Goals and Calendar based on country

Ken Loh_wmlxn8

Dear Sir/Madam

May I know is it possible to configure SLA, goals and calendar based on different country's holidays on the same project?

For example, user A is having holiday on 1st April and SLA will be stop running to user A only. Other users who didn't observing that holiday, SLA will be work as usual.

Thank you.
Ken

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Ken Loh

Please read this documentation https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-calendar/ which guides you on how to create specific calendars with specific holidays.

After creating the calendars you can set up SLAs with goals (https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-goals/) based on these specific calendars. So you can achieve what you want.

Ken Loh_wmlxn8

Thank you for your replied.

How do I configure SLA A to team A, SLA B to team B in same project?

Ken Loh_wmlxn8

I have managed to use JQL: "assignee in membersOf('team_ny')" to configure SLA based on different team.

Is there a way to copy SLA? Else I need to create same set of SLA.

Alex Koxaras -Relational-

@Ken Loh can't configure an SLA to a team. You configure SLA to a JQL (meaning to issues or issue types, or issues that satisfy certain conditions). What you did with the membersOf was great and your SLA will work only if you have set an assignee.

There isn't a way to copy SLAs. But if you want to add more goals to a specific SLA, then create a new goal https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-goals/

Kateryna_v_SaaSJet_

Hi @Ken Loh
If you are okay with using third-party add-ons, specifically SLA Time and Report for Jira, here is a ready-made instruction for your case. It shows step-by-step how to set up SLA with calendars for all your teams with different time zones.
You can try the add-on with a 30-day trial. I'll be happy if this is useful for you.

P.S. Support for Atlassian Server products ends on February 15th, so if you plan to move to the Cloud, this app is for you.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-management

jira-service-management-server