How can I keep Jira fields up-2-date with data from an external API?

Question

I am using Jira server.

We have created a connection to an API that returns data from another application we have.

When we create an issue, we can specify an ID which pulls some information in from the API.

We want to do two things:

* Pull other data returned by the API into the Jira issue
* Keep this data up-2-date from the data returned by the API

How can we do this?

Julie d_Antin _Elements__bsgnak · Answer

Thanks for the mention @Vamsi Kandala

Elements Connect custom fields are indeed available in reports, exports, and search results. You can play with demo examples in our public demo portal to get a preview of what the app does.

@imthenachoman I recommend you check out the product documentation and start with the Getting Started Guide.

To keep data up to date, you will want to use live fields (read about the different field types here).

You will also find all the details about how to query a REST API datasource with the app.

If you run into any problems, don't hesitate to contact Elements Support.

imthenachoman · Answer

Will it also show the latest information in reports, exports, and search results?

Vamsi Kandala · Answer

Hi @imthenachoman,

Are you using any third-party plugins?

If not, you can consider the Elements Connect plugin using which you can create the custom fields and associate the field with the particular value or data from the API (response data should be in JSON format).

So, whenever the user views the ticket, it always loads the latest information returned by the external API.

Hope this helps.

Thanks,
Vamsi