Return from a global transition

Jeanne Howe

We have a workflow with a step called 'Waiting for Info'. We use a global transition to go into this step so we can request more info from the customer from any point in the workflow. Once the customer responds, we would like the issue to return to the step it originated from. Has anyone figured out how to do this with having multiple transitions?

John Bishop

You might be able to write a custom workflow condition in either your own plugin or maybe Script Runner which could look through the issue's change history to see what its last status was. Then it could only allow a transition which will return the issue to that status.