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JIRA Integrated with a 3rd-party tool. Need help passing mandatory custom fields ticket generation

Dani Che

I'm attempting to generate tickets through a third-party tool integrated with JIRA. I can successfully create one ticket type, but I need a different ticket type and the issue I"m running into is the mandatory custom fields. The third-party tool has a portion of the template that allows me to pass custom fields, but I am getting errors.

Here are the required fields:

Field Type

customfield_1111 Checkboxes

customfield_2222 Text Field (multi-line)

customfield_3333 Text Field (multi-line)

customfield_4444 Text Field (multi-line)

customfield_5555 Select List (single choice)

customfield_6666 Select List (single choice)

customfield_7777 Select List (multiple choices)

customfield_8888 Select List (single choice)

customfield_9999 Select List (single choice)

{
"customfield_1111": [{"value": "Checkbox option 1"}],
"customfield_2222": "This is a test ticket.",
"customfield_3333": "This is a test ticket.",
"customfield_4444": "This is a test ticket.",
"customfield_5555": [{"value": "Choice 1"}],
"customfield_6666": [{"value": "Choice 1"}],
"customfield_7777": [{"value": "Choice 1"}],
"customfield_8888": [{"value": "Choice 1"}],
"customfield_9999": [{"value": "Choice 1"}]
}

The error I'm getting is:

failed to create jira ticket: failed to create issue: customfield_9999 - Could find find valid 'id' or 'value' in the Parent Option object.: request failed. Status 400

Happy for any suggestions, I need to get this working. Thank you.

Accepted answers

Dani Che

I found the solution. It was to only treat the Checkboxes and Select List (multiple choices) values inside brackets for arrays and remove the "[" "]" from the Select List (single choice) values.

All comments

Vamsi Kandala

Hi @Dani Che

The error is related to the 'customfield_9999' and looks like this is a single-select list.

Did you check whether 'Choice 1' is one of the options for the 'customfield_9999'?

Hope this helps.

Thanks,
Vamsi

Dani Che

Hi @Vamsi Kandala

Thanks for the suggestion. Yes, I have verified the choices are all letter-for-letter identical to the available options, including the capitalizations.

Vamsi Kandala

Hi @Dani Che

I am assuming that you are passing the data for the correct issue type as well.

Can you send us the screenshot of the url as well as the JSON data of the request?

Also, did you check whether there is any context configured for this custom field and for this particular issue type?

Thanks,
Vamsi

Dani Che

@Vamsi Kandala Yes, it is for the correct issue type. If I try creating the ticket for this issue type without passing the custom fields I get an error that lists out each required field and it states they are missing.

I don't think I can provide the URL for my corporate environment.

I don't know how to check if there is any context configured for the custom field / issue type. Can you tell me how?

Dhiren Notani_Exalate_

Hi @Dani Che , may I please know which tool you are using for this integration and what's your use case here that you want to achieve?

If there are mandatory fields on the target which is blocking the synchronization, I guess there could be 2 ways to deal with it.

1st) Either you try to set default values in your script in case no value is getting synced.

2nd) You may also try to set default values of a custom field via the Jira UI itself.

Have you looked at Exalate? It is a completely decentralized sync tool which has a script mode based on Groovy where you can do a lot of customizations and set default values easily.

Thanks, Dhiren

Dani Che

@Dhiren Notani_Exalate_

The tool is Wiz (from Wiz.io) and the use case is to have JIRA tickets automatically created from Wiz.

Diana_Architect_ZigiWave

@Dani Che hi! Sorry to hear that you're experiencing such an issue. I see Vamshi has already given some directions to look at, in order to resolve the problem. I suppose the integration project is tied to the 3rd party tool you're currently using. Anyway, you can check out ZigiOps. It's also an integration solution, a no-code one. It has advanced customization functionalities, so you can tweak it in a way that fits your integration needs.

Regards, Diana

Dani Che

I found the solution. It was to only treat the Checkboxes and Select List (multiple choices) values inside brackets for arrays and remove the "[" "]" from the Select List (single choice) values.