Project configurator import fails

Question

We are using project configurator 3.9.9 version plugin to export/import project between two jira instances.

We get the following error while importing project (30 min after simulation step)

"There was an unexpected problem processing the file /apps/external/4/jira-install/temp/com.awnaba.projectconfigurator167203719297/data/data.zip when performing a project import"

Kindly suggest on this error

Radek Dostál · Answer

Tail {{ jira home }}/log/atlassian-jira.log; the "cause" exception should be in there - it's just not handled well enough to make it to the web UI.

It usually would print the step it failed at, rather than a generic message, which makes me think something silly is happening in there.

(Also check your disk space, if PC import fails, it doesn't clean up and leaves old data in the temp folder, same as one in the message; might want to remove some of "JiraImport*" or "com.awnaba*" directories to clean up space if necessary. So you could quickly run out of space and have a crash if your disk is constrained.)

Hana Kučerová · Answer

Hi @Chaitanya ,

welcome to the Atlassian Community.

I would recommend you to contact directly the vendor of the application.

It is hard to tell what’s wrong based only on this error message.