Do I need a Service Management License to show Assets Macro?

Question

Hi,

we like to show up the JSM/Assets data in Confluence. I configured the macro and it's working for me. I have a JSM and Confluence License. (both DC)

My colleagues with a confluence license cannot see the data. Because "authentication failed".

Do I need a Service Management License to show Assets Macro Data? Or is there a configuration error from our admins?

Best regards

Thomas

Benjamin_tmh9yg · Answer

Hi @Thomas Stanek ,

Understand your perspective. I think the underlying design for assets has restriction that does not allow Jira to override Asset permission on confluence. I know that JSM implement a special user so that customer can see the confluence content itself with Jira license.

I would try to reach out to Atlassian to see if there's possible workarounds.

-Ben

Thomas Stanek · Answer

Hi Ben,

people who have a JSM license can see the data. But the can also create, edit, etc. things in the Assets application. So that these people must have a JSM license is totally wright.

The Confluence users can only read data at a confluence page. There is no possibility to edit the Assets data. Kind of read only.

For me, it's like the customer in the JSM Customer Portal. The customer can use the Assets Data in the request forms. Read only. The customer don't need a JSM license, just an account.

From my perspective, it is kind of inconsistent behavior.

-Thomas

Benjamin_tmh9yg · Answer

Welcome.

Assets are seen on the Jira or agent side. I would think logically they would need at least a Jira license in order to see the same data one. Is there any one in the team that has a Jira or JSM license to confirm the same?

-Ben