XML Backup / Restore of Jira from v4.4.4 to v5.1

Question

I am trying to import an xml backup file created on our production jira instance to a test instance. Eventual aim is to upgrade server hardware and migrate OS platform from linux/mysql to windows/mssql.

When starting the restore we get to about 20% and then get the following error:

Error parsing export file. Your export file is invalid. This may be due to a CDATA bug in older versions of JIRA (http://jira.atlassian.com/browse/JRA-4980). Exception is org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.

I have looked online and found this covered (including in the above reference) however this seems to supposedly been resolved after v3.2? I think? So really does it apply in our scenario?

The size of the xml is just over 500MB. I am not sure if upgrading through the restore is an issue either?

Any help will be greatly appreciated.

Andrew

Patrick Richert2 · Answer

The link to Ofbcore-entity is invalid.

FagnerF · Answer

Hi Andrew,

Have you tried the workaround suggested?

* Removing invalid characters from XML backups

Also, there is Jeff Tuner's comment saying to download Ofbcore-entity and, then copy to JIRA WEB-INF/lib/ directory (atlassian-jira/WEB-INF/lib/ in JIRA Standalone; webapp/WEB-INF/lib/ in JIRA WAR/Webapp). You must also delete the old WEB-INF/lib/ofbcore-entity-2.1.1.jar file, which this replaces.

After the steps above JIRA is still facing the same behavior, if so, would you mind to open up a ticket at Atlassian Support ?

I hope it helps

Cheers