Behaviour based on preset value in SD form

Joel Batac

Hi,

 I have a single-select field appName withs option BRI, CA, DM). And another single-select field ipName (options BRI 1, BRI2, CA 1, CA 2, DM 1 and DM 2)

I have 3 request types, namely BRI, CA and DM which have preset value for appName accordingly.

 If a user raise a request, for example for CA, I only want to show CA1 and CA 2 for ipName field drop down. Same for BRI and DM

 

Is this possible?

Ram Kumar Aravindakshan _Adaptavist_

Hi @Joel Batac

This is a common question that has been asked several times in the community.

I will show you an example tested on the Service Desk. Below is the sample code for your reference:-

import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours behaviours

def appName = getFieldById(fieldChanged)
def appNameValue = appName.value.toString()

def ipName= getFieldByName('IP Name')

def customFieldManager = ComponentAccessor.customFieldManager
def optionManager = ComponentAccessor.optionsManager
def ipNameCustomField = customFieldManager.getCustomFieldObject(ipName.fieldId)

def availableConfig = ipNameCustomField.getRelevantConfig(issueContext)
def ipNameOptions = optionManager.getOptions(availableConfig)

def availableOptions = [] as ArrayList<String>

if (appNameValue == 'BRI') {
    availableOptions = ['BRI1', 'BRI2']
} else if (appNameValue == 'CA') {
    availableOptions = ['CA1', 'CA2']
} else if (appNameValue == 'DM') {
    availableOptions = ['DM1', 'DM2']
}

def availableOptionsMap = ipNameOptions?.findAll {
    it.value in availableOptions
}

ipName.setFieldOptions(availableOptionsMap)

Please note that the sample code provided is not 100% exact to your environment. Hence, you will need to make the required modifications.

Below is a screenshot of the Behaviour configuration:-

I also include a couple of test screenshots for your reference:-

1. If I am to select the BRI option from the App Name list, the options in the IP Name list are filtered accordingly to BR1 and BR2.

2. Similarly, if I am to select the CA option from the App Name list, the options in the IP Name list are filtered accordingly to CA1 and CA2.

3. Finally, if I am to select the DM option from the App Name list, the options in the IP Name list are filtered accordingly to DM1 and DM2.

Note: The None option cannot be removed. Even if the options from the IP Name list are filtered, the None option will still be displayed. This is an expected Behaviour.

I hope this helps to answer your question. :-)

Thank you and Kind regards,
Ram