I'm new to OpsGenie. I've been asked to go through incidents with completed post mortem and determine if there are tickets within the postmortem for future work. Like fixing the larger problem even though the immediate problem was resolved.
When I find these, I am to add a tag "PM Followup". Do tags have to be pre-created somewhere in the system somewhere, and then selected, or are they just a free form text that can be entered without any prior set up. If the answer is both are possible, what is best practice?
Thanks,
