Is it possible to add queues to customers view?

Question

There is a need to see one queue from customers account.

Possible? How?

Serosoft Jira Administrator · Answer

Hi,

Customers cannot see a custom queue (it is for agents) in the customer portal. I'm using a free app called  Charts and Reports.

https://serosoft.atlassian.net/jira/marketplace/discover/app/com.view26.servicedesk-report.jira

which allows displaying charts and data through the customer portal. Try that.

Dirk Ronsmans · Answer

HI @IT SCS ,

Can you define in more detail what you mean by Queue for a customer?

A queue is a feature for a licensed JSM Agent to manage their day to day work and not something available on the customer portal.

if they don't work with the portal but don't have a JSM license they'll also not be able to see it as it is a product feature they need to license.

So maybe if you elaborate a bit on what you want to have we can find a solution.