Secsign 2FA error

Maolik Khullar

Hi everyone, I'm getting an error for some users while logging in. This error started after the installation of Secsign addon for 2FA.

Error : "Error on contacting server. Try again or contact administrator, if the error occurs multiple times."

Please help.

Rilwan Ahmed

Hi @Maolik Khullar ,

Welcome to the community !!

I suggest disable the installed app from Jira so that users can work without issues right now. 

Install the plugin in your test server, make all configurations mentioned in https://www.secsign.com/developers/atlassian/jira-two-factor-authentication/ and try the 2FA in test server.
If all OK, then proceed with plugin installation on the production instance.

If you are facing any issues in using the plugin, please contact the vendor directly through support@secsign.com or https://www.secsign.com/support/