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Is it possible to create a new ticket using Custom Button, whenever the custom field gets updated?

Sahish

Hi People,

Is it possible to create a new ticket using custom button on the Jira Ticket screen, whenever the custom field gets updated - for the following scenario:

We have field called "Variant" which is Multiple Select drop down. The variant should be selected from a list include all the variants our system supported.

Now we have custom button "Yokoten" on the Jira ticket screen - This button will be always shown to the users on the screen regardless the status of workflow. When yokoten button is clicked the following changes should happen.

Scenario 1: if variant is added, search all the linked tickets with the same title and type, create the new ticket in related project with the same title and add the related link to the original ticket,
Scenario 2: if variant is deleted, search all the linked tickets with the same title and type, the related ticket will be set to reject and notify to all the watcher.

May I Know how can we get this requirement using scriptrunner or any other methods.

Thanks in Advance,

Accepted answers

All comments

Tom Lister_fo1j4e

Hi @Sahish

Personally I would try to achieve this using automation based on the Variant field being updated. You can test before and after values to pick up the deletion.

You can also achieve it in scriptrunner, the question then being what would trigger the script to run?

How are you creating the Yokoken button?

Sahish

Hi @Tom Lister

I have created the Yokoten Button by creating a transition "Yokoten" from any status to itself, and I added a property opsbar-sequence=0 so that it would stay as a Transition button.

Tom Lister_fo1j4e

Hi @Sahish

Never used the opsbar-sequence=0 setting. Good tip!

If Yokoten is a workflow action then you can run the script as a post-function. And groovy in scriptrunner can perform all the actions you describe.

I am wondering about some functional issues. If you intend the creation to be manually triggered by a user the script post function is a viable option. But would you need a condition to prevent the user running this option more than once and duplicating the ticket entries. One option is to create a scripted condition to check the existence of tickets - but there would need to be clear criteria for the search, maybe add the variant field to the linked tickets.

Detecting when a variant is deleted will be difficult as it can be removed independently of a workflow action. So I will keep to my recommendation to use automation for this.

This will take a while to build and test. Are you looking for detailed help on this?

As an example these pieces of code create and check subtasks based on workflow properties - not quite what you need but may be of use to understand the concepts.

https://github.com/listertuk/groovy/blob/2ded1edab2bdf4c266ee2fb4720a827ddf4effd8/server-dc/Scriptrunner/Retail/ShoptectPostFunctionSubTasksFromProperties.groovy

(it uses some classes I defined in scriptrunner located here
https://github.com/listertuk/groovy/blob/2ded1edab2bdf4c266ee2fb4720a827ddf4effd8/server-dc/com.domain1.retail/com/domain1/retail/ShoptectSubTaskChecker.groovy

https://github.com/listertuk/groovy/blob/2ded1edab2bdf4c266ee2fb4720a827ddf4effd8/server-dc/com.domain1.retail/com/domain1/retail/ShoptectSubTaskHandler.groovy

https://github.com/listertuk/groovy/blob/2ded1edab2bdf4c266ee2fb4720a827ddf4effd8/server-dc/com.domain1.retail/com/domain1/retail/SubTasksConstants.groovy)

The automation part for variant deletion could look something like this

Screenshot 2022-12-21 at 10.33.16.png

Sahish

Hi @Tom Lister , thanks for the reply. wWill go through the docs which you shared. But I am looking for some detailed help on this. I am looking forward.

Thanks in advance,

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