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How to make custom field appear on screen based on issue type

Manoj_4r4x3x

Hi,

How to make custom field appear on screen based on issue type, for example I have 5 issue types and all have one screen configuration but now there is change request, when user select issue type incident then along with other custom field i need to make due date mandatory on screen and incident type (custom field) which has drop down list p1 p2 so on appear on the screen.

Any suggestion pls

Accepted answers

Vamsi Kandala

Hi @Manoj

I agree with @Dave Mathijs

But, if you think that you will have to make so many changes to accommodate the new change request and if you have ScriptRunner installed in your instance, you can try this using 'Behaviors'.

Hope this helps.

Thanks,
Vamsi

All comments

Dave Mathijs

HI @Manoj ,

First of all, you need to split the issue operation screens (create, edit, view) per issue type and configure them in the Issue Type Screen Scheme.

Then you need to create a separate Field Configuration per issue type and configure these in the Field Configuration Scheme.

Finally, make the designated fields required in the Field Configuration for that issue type.

Vamsi Kandala

Hi @Manoj

I agree with @Dave Mathijs

But, if you think that you will have to make so many changes to accommodate the new change request and if you have ScriptRunner installed in your instance, you can try this using 'Behaviors'.

Hope this helps.

Thanks,
Vamsi

Manoj_4r4x3x

Hello @Dav

Thanks for replying back to me with solution however this required a lot of changes to perform as each issue type has single field configuration in my case and is there any work around to avoid such changes? kindly suggest.

Manoj_4r4x3x

Hello @Vamsi Kandala Thanks for replying back to me, i really like the response.

yes i do have ScriptRunner installed but that sound me a new thing which i have very less knowledge, how i can use "Behaviors" (i am going to read about it), any steps you can mention here ? or you can explain it in hypothetical way.

i will look forward for your response further.

Take care!

Thanks

Manoj_4r4x3x

@Vamsi Kandala Hello, I am glad to share that i have used scriptRunner to achieve this change request, its working fine!

Vamsi Kandala

Hi @Manoj

Sounds good. I am sorry that I could not check your response and reply earlier. Glad that you are able to figure it out.

Behaviors is a very useful tool which can be used for many functionalities.

Thanks,
Vamsi

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