Sending an email when the due date is near than 30 minutes before execution

Cedric_DEVAUX

Hi,

Our support team needs to have an alert 30 minutes before the execution date/time ("Transport Planned Date" customfield) in the issue in order to avoid some issues.

So I imagine to create a JQL to check all issues approach the execution date/time - 30 min and after send email to users.

And after create a script to send email.

I try to use scripted JQL functions:

issueFunction in dateCompare("","'Transport Planned Date'=Now()+.0.0625*d")

But it doesn't work ...

1. I don't know if this the best way to have result.
2. I don't know if it's the right syntax

Thank you for your help

 

Cedric

 

Rahul K1

Create a filter like 

createdDate > -30m

Then create a subscription for this filter with a cron expression to execute every 30 mins. This will send out email for all tickets created in the last 30 mins for every 30 min interval