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Email Settings to reduce the email trigger

mehala n

Recently we upgrdaed JIRA to 5.2.10 successfully.

Facing a issue in email trigger functionalityFor every change I do in a ticket ,an email is getting triggered.

Can I change my setting so that I don't get an e-mail each time a ticket is touched?A ticket might undergo several updates within few minute period of time. but I would like only receive one e-mail for every 15 mins.

Can any one please help ?

Accepted answers

Nic Brough -Adaptavist-

Editing an issue fires an "issue updated" event, so you could turn off notifications for that event

You'd want to check your workflows to see if they use that event at all (probably change it to another event) and educate your users to tell them no "issue updated" messages will go out any more.

All comments

Nic Brough -Adaptavist-

Editing an issue fires an "issue updated" event, so you could turn off notifications for that event

You'd want to check your workflows to see if they use that event at all (probably change it to another event) and educate your users to tell them no "issue updated" messages will go out any more.

mehala n

ok.In this case we will be completely stopping the email notification for "issue updated" event.

Whereas the requirement is to receive the email based on time frequency.Ex Once in 15 mins if there is any activity in that ticket.Is that possible?

Thanks

mehala n

It looks like When we create an issue ,automatically becoming as Watcher. Watchers wll be notified for every activity in an issue. Is it spossible to turn off becoming a watcher automatically?

Please let me know your suggestion

Nic Brough -Adaptavist-

Turn off autowatch in your user profile.

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