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Adding custom field to email under "Send a custom email"

Søren Hansen_22g8j7

I am using a scriptrunner and their build in scripts. Under Workflows I have made a Post Function using their build in "Send a custom email".

I have made the email in HTML and added the $issue.key $issue.summary to the Subject - So that JEHM will se the email if the client responds to the email.

I works very well, byt i want to ad som flair.

The Client email is in a custom field, and i want the email to say:

Dear Customername

I have used:

${issue.fields.customfield_XXXXX}

but it does not work? Also how do i remove the @email.com from the custom filed?

Do I need something in the "Condition and Configuration"

Send custom email.png

Accepted answers

Vikrant Yadav

Hi @Søren Hansen For custom fields try to use following code :-

Dear <% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_14840")) %>

Thanks

V.Y

Ram Kumar Aravindakshan _Adaptavist_

Hi @Søren Hansen

For your requirement, you could try something like:-

Dear <% out << issue.getCustomFieldValue(customFieldManager.getCustomFieldObject('customfield_14840')).toString().substring(0, issue.getCustomFieldValue(customFieldManager.getCustomFieldObject('customfield_14840')).toString().indexOf('@')).trim() %>

Basically, the sample code above is using the String object's substring method to trim the String starting from the symbol.

Then only issue is that you will need to add the entire method call because it is not possible to use an object reference in this.

Below are a few test screenshots for your reference:-

1. When the issue is created, the sample email john.williams@gmail.com is added to the Text Field

2. When the issue is created, the Sample Text field is displayed and a sample comment is added

3. Finally, when the email is sent out, the email address is truncated starting from the @ symbol only displaying the recepient's name.

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram

All comments

Vikrant Yadav

Hi @Søren Hansen For custom fields try to use following code :-

Dear <% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_14840")) %>

Thanks

V.Y

Søren Hansen_22g8j7

It works. But how do i remove the "@mail.com" part :-)?

Vikrant Yadav

@Søren Hansen is it user picker field or single line text field?

Søren Hansen_22g8j7

It is a text field.

JEHM takes the email from the sender and puts it this custom field.

Ram Kumar Aravindakshan _Adaptavist_

Hi @Søren Hansen

For your requirement, you could try something like:-

Dear <% out << issue.getCustomFieldValue(customFieldManager.getCustomFieldObject('customfield_14840')).toString().substring(0, issue.getCustomFieldValue(customFieldManager.getCustomFieldObject('customfield_14840')).toString().indexOf('@')).trim() %>

Basically, the sample code above is using the String object's substring method to trim the String starting from the symbol.

Then only issue is that you will need to add the entire method call because it is not possible to use an object reference in this.

Below are a few test screenshots for your reference:-

1. When the issue is created, the sample email john.williams@gmail.com is added to the Text Field

2. When the issue is created, the Sample Text field is displayed and a sample comment is added

3. Finally, when the email is sent out, the email address is truncated starting from the @ symbol only displaying the recepient's name.

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram

Søren Hansen_22g8j7

very nice. Thank you.

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