Issue for "Send Custom Email"

Salim Hammar

Hi there

 

I post my problem concerning the "Send Custom Mail" option, I would like when we create a Task type ticket for example, I receive an email when this ticket is created.

 

I went to the "Workflow" of the project in the "create" transition

 

Then in the "post functions" part I added this: 

in the config of this "post function"

I configured this :

 

in the "issue filed" part I add the group it is test-administrators but when creating the ticket concerned the email is not sent. I see in the logs that it was sent and there was no error but the email was not sent, do you have any idea?

 

Thanks in advance

Alex Koxaras -Relational-

Hi @Salim Hammar 

• Are you a part of the test-administrator group?
• Do you have any security scheme activated and is this group part of the security level?
• Did you check your spam folder?

Kindly see these instructions https://docs.adaptavist.com/sr4js/latest/features/workflows/post-functions/built-in-post-functions/send-a-custom-email