How to configure so that when sending a letter, the task executor is added, and not just the author?
Hi @Serhii Ovchynnik ,
What do you mean by "sending a letter" and what is the "task executor". The customer that sends an email to your email handler will be the Reporter.
For example from documentation
how to choose an executor in a letter and he was assigned in the task?
Sorry, I still dont understand. Your first image illustrates how the JSM email handler processes the email:
Your second image illustrates that when you cluck into the Assignee field you will get a list of possible agents that you can assign the issue to.
I do not understand this question - "how to choose an executor in a letter and he was assigned in the task?"
what is "executor" and "letter"? there are no such fields/terms in Jira.
When you send a letter, it is done as a task. But no assigned. It must be manually selected.
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