Can't reactivate a member in Trello

Question

Hi

We try to invite a former member to a board. But we got the message - "Reactivate member first" - "The following person was not invited".

But - we can't see the member anywhere and can therefor not either delete, deactivate or reactivate the member. It is like a "ghost in the machine".

What to do?

Rafael Dill · Answer

Hey @Jens Simonsen and @Daniela Arguello , sorry for the late response.

There could be several reasons that explain why you're seeing this behavior, so I think the best approach for both of the cases would be by raising a ticket with us here - https://trello.com/contact#/ and informing the Workspace and the user ID (or email) that this is happening.

With that, we can take a further look into why you're not seeing the Reactivate button or why the person does not appear on the "Members" list.

Daniela Arguello · Answer

I'm having this same issue! And for those who do show up in the list as 'deactivated' I do not have a 'reactivate' button anywhere. Please advise @Rafael Dill

Jens Simonsen_q8wiyp · Answer

Hi Rafel

I know all this, but the person is not in the list on the page “Members”. There is only me and another person (my Client)!!!

We want to add a third person, but Can’t do it as mentioned.