Is it possible to include all the incident details in the email? And how to share incident details to non subscriber if my page is audience specific page?
HiĀ @Katrina Pambid,
This is Darryl. I am here to help. š
Including all the incident details in the Email notification for postmortem, it is not feasible in the current design and we do have an existing feature request for this.
The Feature Request is STATUS-58, please note that it's logged on our internal system without visibility to our customers, we will keep you posted.
Please noteĀ that ourĀ Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.
Regarding sharing the incident details of an Audience Specific Page to non-subscribers, unfortunately, this is also not feasible as it's against the concept of an Audience Specific Page.
Documentation
Here I quote from the documentation above:
What are audience-specific pages? In Statuspage, you can create public, private, or audience-specific pages to control your page audiences. Audience-specific is a page type with pre-specified users and groups who have viewing and subscription permissions. Pre-specified users and groups can view audience-specific pages. The main reasons you may want to use an audience-specific page is for security and usability because you can: Set permissions for who can view these pages and what notifications they can receive. Choose what components and information is visible so that users and groups see only what is of interest to them.
In Statuspage, you can create public, private, or audience-specific pages to control your page audiences. Audience-specific is a page type with pre-specified users and groups who have viewing and subscription permissions.
Pre-specified users and groups can view audience-specific pages. The main reasons you may want to use an audience-specific page is for security and usability because you can:
Set permissions for who can view these pages and what notifications they can receive.
Choose what components and information is visible so that users and groups see only what is of interest to them.
Hope this is helpful.
Kind regards, Darryl LeeSupport Engineer, Atlassian
Hi, can I get an update on this?Ā STATUS-58
Also? Can i check, once the ticket is resolved, any changes from the description wont trigger another email correct?
The STATUS-58 is still under evaluation as our team analyze and prioritize all feature request tickets at the same time.
Regarding your extended question, do you mean the "Message" section of the Incident? Or the contents in the Postmortem?
From what I just tested, after an Incident is closed, neither theĀ changes in the "Message" or the "contents" of postmortems won't trigger any notifications.
If there is any unusual notifications require investigation, please feel free to create a support request to Statuspage Support Team via this link ->Ā https://support.atlassian.com/statuspage/
Best regards, Darryl LeeSupport Engineer, Atlassian
Hi,
Thanks for replying to my questions. Appreciate it.
Is there a way we can trigger the email notification again once the incident is resolved? Since the postmortem email doesnt provide any information (just a link).
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