After exported an excel file, saved it, then open it with blank

Question

This question is in reference to Atlassian Documentation: Exporting Search Results to Microsoft Excel

I had used JIRA 6.4, followed instruction, used filter listed all tickets, then select Export use Excel, after file created then open it used Microsoft 2013. The excel file is empty.

Robin Muliawan · Answer

Here is the answer:

I was able to resolve this. With the Excel update it does an auto default on a setting that prevents the data from exporting. Do the following to resolve this:

* Open an Excel sheet
* Navigate to File -> Options -> Trust Center -> Trust Center Settings -> Protected View
* Un-Check "Enable Protected View for file originating from the Internet".

See also here: https://answers.atlassian.com/questions/39432356

Robin Muliawan · Answer

I have the same issue. Anyone else with an answer?