Recovery password does not work

Catherine Tarrant

I have lost the admin password for my Confluence site (server v7.3.1) and am following the instructions here:  Restore Passwords To Recover Admin User Rights | Confluence Data Center and Server 7.3 | Atlassian Documentation

After completing the changes and restarting the service, I enter Username=recovery_admin and Password=<the password I created>, however the screen simply refreshes and the URL changes to this:  http://localhost:8090/login.action?os_destination=%2Findex.action&permissionViolation=true

I tried it with a couple of different simple passwords to ensure there wasn't something wrong with the password, but still no luck.  No message, no nothing to indicate what the problem is.

Strangely, when I enter Username=recovery-admin (i.e. with a hyphen), I at least get a message indicating that the username and/or password are incorrect.

Any ideas?  I'm stumped.

Fabio Racobaldo _Catworkx_

Hi @Catherine Tarrant ,

please verify that you placed 

-Datlassian.recovery.password=<your-password>

in the right file and that you restarted your instance. 

Could you share portion of your file settings so that we can check?

Fabio