Jira Server app not previewing issues in Slack

Devin Mercier

I am having nearly the exact same issues as this question. However, in this instance I have already added the Jira Server app to the channel:

And I have configured the project ("Automations") to post to this channel:

And have the Advanced Setting for previews turned on:

But I'm still running into the problem where no issues are being previewed: 

Is there other troubleshooting I should try or another reason why this wouldn't be working? Thanks!

cc: @Daniel Eads I saw you were helpful in the other post and wondering if you could help me out.

Clark Everson

@Devin Mercier 

Welcome to community! When it comes to apps on server versions it's usually best to partner with your Jira admin. There are something that can get in the way of the app but would need to be fixed by the admin.

 

The documentation can be found here: https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-and-server-mobile-app-966063511.html#JiraDataCenterandServermobileapp-considerations

That link would be exactly what the admin needs to check.

 

Hope this helps!

 

Best,
Clark