We are wanting to know if we can send e:mails directly into the JIRA service desk and set up an auto-response to the client e:mails to acknowledge receipt? Or some type of workflow like this directly from our client support team e:mail?
I believe so. I have not tried it out myself though. SD seems to have many nuisances to using it.
Read the introduction section
https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the+email+channel
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