Jira startup failed - plugins not started

Benoit JACQUIER

Hi

After a server reboot, JIRA won't start anymore. I get the following message:

JIRA Startup failed

The following plugins are required by JIRA, but have not been started:

• JIRA Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
• Atlassian JIRA - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)

 

Here is an extract of the log:

JIRA Build : 7.1.8#71012-sha1:d83491778ddf5df967f3c738fa396f8b341ab597
Build Date : Mon Jun 13 00:00:00 CEST 2016
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.0.32 - Servlet API 3.1
Java Version : 1.8.0_74 - Oracle Corporation
Current Working Directory : /volume1/homes/jira/bin
Maximum Allowable Memory : 1820MB
Total Memory : 656MB
Free Memory : 260MB
Used Memory : 396MB
...
JVM Input Arguments : -Djava.util.logging.config.file=/volume1/homes/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx2048m -Djava.awt.headless=true -Datlassian.standalone=JIRA -
Java Compatibility Information : JIRA version = 7.1.8, Java Version = 1.8.0_74

___ Java System Properties _________________

atlassian.plugins.enable.wait : 300
atlassian.standalone : JIRA

...

2017-03-10 08:50:28,028 JIRA-Bootstrap ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.jira-core-project-templates' : Unresolved constraint in bundle com.atlassian.jira.plugins.jira-core-project-templates [40]: Unable to resolve 40.0: missing requirement [40.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.blueprint.api) [caused by: Unable to resolve 107.0: missing requirement [107.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.plugins.workflow.sharing.importer.component) [caused by: Unable to resolve 106.0: missing requirement [106.0] osgi.wiring.package; (osgi.wiring.package=com.sysbliss.jira.plugins.workflow.util)]]. This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN

2017-03-10 08:50:28,029 JIRA-Bootstrap WARN [c.a.plugin.impl.AbstractPlugin] Unable to enable plugin 'com.atlassian.jira-core-project-templates'

I have already tried all the hints in https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html but with no luck.

 

Any help would be greatly appreciated !

Chander Inguva

Hey Benoit,

Please try these steps

1. Stop JIRA Service

 

Browse through JIRA Data Directory (C:\Program Files\Atlassian\Application Data\JIRA\plugins)
Make sure you enable to see hidden folders as .osgi-plugins and .bundled plugins will be there as hidden

 

If its a Linux environment, you can do

ls -al /var/atlassian/application-data/jira/plugins
rm -r .osgi-plugins
rm -r .bundled-plugins

 

3. Remove / Archive Old Application log files

 

mv /var/atlassian/application-data/jira/log/atlassian-jira.log /home/jira

 

 

 

This is to make sure you get a fresh and new log after starting JIRA.

 

4. Start JIRA Service.

 

You can also foreground JIRA Service to see what exactly is the error monitoring catalina.out

 

 

 

cd /opt/atlassian/jira/bin
./start-jira.sh -fg

For Windows
use Command Prompt 
cd <JIRA Install Directory>\bin
start-jira.bat /fg

 

 

 

Once you get info on logs, if it was run as foreground process, stop JIRA , fix the issue or post the log file here so we can better troubleshoot and later you can start JIRA Service (background)