Automating JIRA Issues acknowledgement process

Question

Hi

I would like to know is there a way to trigger calls automatically from JIRA whenever an issue has been raised.The sole purpose of this process is to make sure that any issue being raised by an end user will automatically trigger a call to a specific number thereby the person would be able to acknowledge the issue instantaneously.

Also i would like to know is it possible to automate a predefined text message to acknowledge the issues which are being raised through JIRA.

Thanks,

Arun

Matheus Fernandes · Answer

Arun,

To automatically add comments to newly created issues you could possibly use the JIRA Automation Plugin: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin

arun kumar · Answer

Hi Matheus,

Thanks for your reply,it did help me a lot.

I came to know about a plugin called service desk which would help in setting up auto replies to newly created issues in JIRA.

Could you please let me know about any other options which can do the same.

Thanks,

Arun

Matheus Fernandes · Answer

Hi Arun,

You could possibly use webhooks in JIRA with a third-party client for the phone call and SMS. I know Zapier can provide this functionality too:

* https://developer.atlassian.com/display/JIRADEV/JIRA+Webhooks+Overview
* https://confluence.atlassian.com/display/JIRA/Managing+Webhooks
* https://zapier.com/zapbook/jira/
* https://zapier.com/zapbook/jira/sms/1749/sms-alert-for-jira-issues/

I hope this helps!