Timer on Issue Submission

Question

We have 2 iPads in our office that students use to enter support tickets for their laptops, in order to provide us with their name, password etc. How could I set up a timer on the submission which takes the jira screen back to the issue type selection page, so that the issue just entered is no longer visible on the screen?

Fazila Ashraf · Answer

@BrightonSS_IT  , i was suggesting issue collector to embed in a webpage to only collect the inputs in a custom form and then send to JIRA as a new ticket.

If you think it is too complex of a solution, can you give a thought about controlling the permissions in the project?

May be the logged in accounts in the ipad can have only the create issue permission and not "Browse" permissions?

That would make them only create the tickets and not view the ones that are created.. (even the ones they created)

BrightonSS_IT · Answer

Thanks Fazila, not sure if this will be the best solution for us. Even if the submit button was coded to go back to the issues selection (ie. laptop repair, ipad repair) without the use of a timer, that would be fine as well. The problem is that the submitted issue stays on the screen, which means that the student's password is exposed to other people that come close to the ipad.

Fazila Ashraf · Answer

Hi @BrightonSS_IT

Welcome to the community!

May be usage of "Issue collector" could help you with this use case? -> https://confluence.atlassian.com/adminjiraserver/using-the-issue-collector-938847338.html