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Reporter not receiving issue created notification

Jan Evetts

Hi,

I have a jira-user who is not receiving an issue created notification when he reports an issue, I can see a notification queued in mail queue but the user receives no notification. He does get an issue updated notification.

Thanks.

Accepted answers

Jobin Kuruvilla [Adaptavist]

Check if his profile has "Notify for own changes" unchecked. If so, he won't get notifications for issues he created.

All comments

Jobin Kuruvilla [Adaptavist]

Check if his profile has "Notify for own changes" unchecked. If so, he won't get notifications for issues he created.

RambanamP

is reporter configured for issue created event in notification scheme?

https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

and also you can check with notification helper

RambanamP

@Jobin, user able to get issue update notifications that means he selected notify me as "Notify for own changes", is am correct??

Jobin Kuruvilla [Adaptavist]

Depends. What if the update is done by another user?

Daniel Mazurkie1

I have the same problem. Notification helper confirms receives notifications for the 'Issue Created' event but email doesn't come.

Vera Henrichs

Here the same problem. Tried the check/uncheck but doesn;'t seem to mind.

Shell D

Any solutions for this, we are having the same problem, but only with projects using the default notification scheme.

Pavandeep Ruprah

Hi do we have a solution for this issue as we are experiencing the same.

Hjalti Glúmsson

I have this situation for users who only have customer access, but not Jira Software access. They can be the reporter and mentioned in a comment, but they don't get notified since their only access is the customer access.

Ben Phillips_ba15mx

I have the same issue. The issue is not with "own changes" either. The Reporter is listed to get notifications on all of the notification scheme operations.

Steps:

2 completely unique user accounts: Agent (fulfiller) and Customer (Reporter, member of a customer Org).
Agent opens a request for a Reporter.
Reporter does not get any notification.
Agent leaves updates (comments) or even state changes to the request
Reporter does not get any notification.

I can only get the reporter to receive notifications if the reporter opens the request themselves.

Need help. Thanks

Decupere & Partners IT Team

I'm experiencing the exact same issue. Does anyone have a solution for that?

Trena Norcia

Is there an answer to this issue?

Johnny Lau_8aqznr

It happens to my system too. Reporter will only receive notification if the ticket is raised via customer portal.

In any case, if an agent tried to raise ticket on behalf of reporter via agent access/screen; Reporter will NOT get any notifications.