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Where does the estimate come from on tempo reports?

Clare Lawson_pvzs29

Hi All. Having some trouble with Tempo. Do you know where the estimated time is pulled from on reports? It sometimes does not show up on reporting even if the "estimate" field on the ticket is populated.

Comments

Johnny FromCanada

IIRC, there are two “estimate” fields, one related to classic company projects, and one related to the new team projects. Perhaps Tempo recognizes only one of those fields?

Susan Wu

Both Original estimate and Time remaining are Jira native fields and Tempo recognizes both of them. Can you please confirm if there is no other Jira custom fields with similar name in the Project settings > Issues > Fields?

Richard Rezabek_1sp79j

I am on the server version and had to regress back to V4.3.3, V4.3.4 was pulled from availability. There is V4.3.3 to download and re-install most other platforms.

Clare Lawson_pvzs29

Hi. I don't see any custom fields with similar names.

Susan Wu

In this case, please open a support ticket for further investigation, since this behaviour is not consistent through out the report.
https://tempo-io.atlassian.net/servicedesk/customer/portal/6