Freshdesk app in JIRA is loading intermittently

Question

Hi Team,
I am from the Freshdesk Support team!We have a mutual customer, who has a JIRA instance. He uses the Freshdesk for JIRA app and the app loads intermittently.
The customer has uninstalled the app, reinstalled it again, and cleared cache cookies and even then the issue persists.

This is the version of the app-I have the HAR file, how do I attach it?. Can you please help us?

Also, it is not possible to create a support ticket or the email advocates@am.atlassian.com and making it difficult for us to reach out to your team for help.

Jack Brickey · Answer

You are in right spot. As long as you are the technical contact for the instance you should be able to submit the ticket.

Siddharth C_6txa4c · Answer

Hi Jack,

Not able to submit the ticket as there's nothing suggested after the options are chosen. Is there a support email or another way to reach out to the Support team?

Jack Brickey · Answer

I would contact Atlassian support to discuss this. If you do not have access to support please have the Customer do so if they have not as yet.