Highlight "Comment Internally" as default

Dirk Ronsmans

Hey everyone,

I've been going through a couple of community posts and JAC tickets (e.g. https://jira.atlassian.com/browse/JSDSERVER-1733) but as these are quite old I'm seeing if there is any other solution out there at this time.

At this time the highlighted option for a comment is 

We would like to have the Comment internally one set as default to make the  conscious decision to share something with a customer instead of the other way around.

Is there a dark feature I'm missing (or a regular one)? As we have multiple JSM project I'm hoping to find something that can be implemented project specific.

Alex Berenfeld

HI Dirk,

 

Unsure how I missed this post so apologies for the delay but we actually have an app that does just that! The app is called DoubleCheck for JSM - it allows you to set the default setting to comment internal vs external. Additionally, it will allow you to have a pop up to confirm sending a message externally. The app works at the project/issue level and has a great degree of customization. You will find the listing here: 

https://marketplace.atlassian.com/apps/1217337/doublecheck-for-jira-service-management?tab=overview&hosting=datacenter

Please feel free to reach out with any questions!

 

Alex