Unable to Search "Root cause" Select List (single choice) field value in JQL query

Question

Hi,

I want to search for Bugs in a Jira project with "Root cause" set to Requirement.

but i see no operator is supporting this field. I see below error.

"The operator '~' is not supported by the 'Root cause' field"

we have below values for the field.

Could any one please help?

Regards,

Anuradha

Anuradha_hhzuh4 · Answer

No Jack, I tried both, still see same. Here C is CAPS in this field. Yes there are two fields, but naming convention is different.

Jack Brickey · Answer

Ok I think I see your issue. It appears that you have two root cause custom fields. This really is not a good idea at all. I suspect when you are entering root cause in your JQL you are getting the wrong one. Try selecting the correct one.

Anuradha_hhzuh4 · Answer

Yes, We have "Development Team" field.

also "Root cause" field as below:

I even checked by using the custom field ID to search but its not working.

While typing the "Root cause" Field its shows in auto complete list as below

but when type "=" it say as below error: