Resubmit issues using transition

Question

Hi,

I would like to change the status of item from 'Info Request to Submit using transition and update the fields below.

The only thing that it does is update the status to Submitted but the rest of the fields are not updated.

my code look like this:

jira_connection.transition_issue(jira.Issue, "Resubmit",
fields={
"customfield_10509": comment,
"customfield_11723": {"id":product_component},
"priority": {"id":priority},
"customfield_10137":{"id": severity}
                     }
                                 )

does transition support updating the fields in this way? or should I use different method.

note that the server doesn't return any error it simply not updating the fields as requested.

Thanks.

nir eyal · Answer

Thank you for your answer however i dot thing i have access to with my user credentials to create automation rules.

Gokaraju gopi · Answer

Why don't you use jira automation here?

First add issue transitioned from and to status. In your case from should be Info Request and to should be Submit

You need to choose edit issue action and add all the custom fields you want to update. For example I have added issue task type should be updated to task and description field should be updated with some value