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Is there any official document from Atlassian as a sign-off from customer we can use?

Hi Everyone,

Is there any official document from Atlassian as a sign-off from the customer we can use

let's say I have a customer who gave me a requirement and I give a solution to it.

Now I want to record this and take the signature from the customer and start my work.

Thanks.

Accepted answers

Joseph Chung Yin

I agreed with what @Fabio Racobaldo _Catworkx_ stated. If you track the customer ask via JSM or Jira, then you can use the issue that he/she created as a tracking process. However, if you are asking for a general template where one obtain a sign-off (and it is not related to using JSM or Jira), then the answer is NO.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Fabio Racobaldo [Catworkx]

Hi @Saqib Dar ,

this is a good starter document https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html

If you want to make that approval performed by customer through the portal you need just to make Accept/Decline transition appearing in the portal side (https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/)

Hope this helps,

Fabio

Joseph Chung Yin

I agreed with what @Fabio Racobaldo _Catworkx_ stated. If you track the customer ask via JSM or Jira, then you can use the issue that he/she created as a tracking process. However, if you are asking for a general template where one obtain a sign-off (and it is not related to using JSM or Jira), then the answer is NO.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

thanks for your response it's No for me

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