permission issue in jira service desk

Question

Hi Team,

I am having some issue in setting permission for my projects in JIRA service desk.

I have 3 service desk projects, if I want to give permission of one service desk project to user of another project how can I give?

I have not added users to service desk team. If I am adding them to service desk team, they are able to edit and update other details also for other project, but my requirement is user of one project should be able to browse service desk of another projects and should be able to add comments in them.

Thanks,
Regards,
Nidhi

Simon Kegel //SEIBERT/MEDIA · Answer

Hi nidhi,
this isn't possible :(
there are the 3 roles of SD and you can't change this ...sorry

nidhi sharma_5u7dge · Answer

Hi Simon,
ok. that's fine,
If I add agents to the service desk team then all agents of another desk are also able to edit every details of issue, I want to restrict it that any other agent of another service desk should only be able to view issue of another desk and add comments in it. how can we do it?

Simon Kegel //SEIBERT/MEDIA · Answer

Ah - You mean the agent view of Service Desk - Queues and stuff ... no that doesn't work.
The user can see the issues if it's not especially forbidden due to his permissions.

This view of service desk is restricted to agents - and only to them. :(