How can I safely move the Jira Service Management install folder?

Michael Woffenden

Several versions ago (around 4.20) the Jira Service Management installer stopped recognizing my custom install folder, which is:

C:\Program Files\Atlassian\Jira

At the same time, upgrades stopped working.  I've been unable to complete an upgrade since, and am therefore stuck on 4.20.

So my latest hunch is that the installer wants to find things in this folder:

C:\Program Files\Jira Service Desk

I'm hoping that moving all install files to this folder will make the upgrade installer work again.

So, what's the safe way to change the install folder to C:\Program Files\Jira Service Desk?

Brant Schroeder

@Michael Woffenden 

The directory you shared should be correct unless you changed the folder at some point.  What error are you getting?  Are you on a Windows or Linux machine?  

You can change the home directory by following the directions here: https://confluence.atlassian.com/adminjiraserver/setting-your-jira-application-home-directory-938847747.html 

Jira Service Management runs on top of Jira Core which would be installed in the directory that you shared.  If you move the directory I am not sure it will help unless you already moved it before.