Jira / Jira Help Desk create a new ticket

Murat Nicolas

Hello all,
I own Jira and Jira Help Desk.
When a Jira Help Desk user creates a new ticket for a specific project, in Jira that new ticket is assigned directly to a person.
How do I change this person? I modified the project manager of this project to put the new person but it does not work.

Thanks for your help.

Brant Schroeder

@Murat Nicolas The assignment could be happening via one of the following ways: 

1. Request Type - See if the request type issue is setting the assignee by checking the request type fields.
2. Workflow - Check the workflow and see if it is happening on issue create.
3. Component - See if a component is being set on the request type and if it is see if the component has an assignee on it.
4. Automation - Are there any automations running that are setting the assignee?