Drag & drop of mails as an attachment directly from outlook in to a JIRA ticket is not working.

Question

Hi Team,

We are trying to Drag & drop of mails as an attachment directly from outlook in to a JIRA ticket, but it is not working. Kindly provide a solution to this issue.

Thanks!!

Regards

Sandhya N R

Kseniia Valchuk · Answer

Hi @Max Foerster ,

I reviewed the confluence issue and I am not sure if it is completely relevant. Up until a few days ago I was using Classic Desktop Outlook with Chrome and drag and drop of emails into Jira attachments worked flawlessly.

Now, I switched to "New Outlook" and drag and drop is no longer working. What would you advise? Thank you!

Matt Parks · Answer

I've noticed this problem started happening after switching to the 'New' Outlook. When I switched back, I was able to drag an email directly into a Jira issue and it stored it as an attachement.

Max Foerster - K15t · Answer

Hey @N R Sandhya

There's an open issue for Confluence Server, and I'm pretty sure it also applies to Jira.

* CONFSERVER-28812 Allow copy and paste or/and drag and drop of attachments straight from MS Outlook and other mail clients

It seems to be primarily a compatibility topic of the browser and Outlook. I'm sure you can find more information with some research but not necessarily a solution, depending on your browser choice.

Best, Max