preventing double issue creation

lorain tachefini

hi, 
i am making a separate project where issue that go to development get created when in the support the ticket status changes to a specific one. the only problem is that its possible to recreate the same issue in the development project everytime you change the status to the specific one. have tried to put a check on the automation rule that creates the new issue but it is not working for me. The image is the basic rule for the creation of the new issue

Samuel Gatica _ServiceRocket_

Hi @lorain tachefini 

You have two options:

1- Create a custom field and use this as a flag, once the automation runs for the first time if this value is EMPTY run the automation and change the value of this custom field, if the custom field value is not empty it will not run hence it will not create a new issue.

 

2- Link the triggered issue with the newly created issue and add an issue linking size condition, if the relationship is greater than 0, then do not run the automation, else it will run.

 

Hope this helps you.

 

Regards

Sam