nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Waiting for Customer Response. how to transit "Waiting for support" back once customer comment

Saqib Dar

hi team,

status: waiting for customer response transit to waiting for support.

Waiting for Customer Response. how to transit "Waiting for support" back once a customer comments on a ticket

thanks.

Accepted answers

Alex Koxaras -Relational-

Hi @Saqib Dar

Check out this template rule https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112182 and replace:

Done -> Waiting for Customer
In progess -> Waiting for support

All comments

Alex Koxaras -Relational-

Hi @Saqib Dar

Check out this template rule https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112182 and replace:

Done -> Waiting for Customer
In progess -> Waiting for support

Alex Koxaras -Relational-

The same logic applies to server

Saqib Dar

Thanks @Alex Koxaras -Relational- for your response

Alex Koxaras -Relational-

@Saqib Dar kindly mark my answer as accepted in order to help others! Thanx!

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