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Automation Rule failing to update custom field

David Kott

I have an automation rule to update a custom field based on the issue type. I have several issue types that work correctly but one that does not, even though it is set up exactly the same as the others.

The error I get in the audit log is: The following issues did not match the condition:

It only seems to fail for the last issue type on the list of automatic updates.

Any ideas?

Accepted answers

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Alex Koxaras -Relational-

@David Kott please provide more context to your problem: What type is that custom field? Is it the same with the other? How do you set up the value? Did you place a log component to check the value of the condition?

David Kott

The custom field is just a Select List (single choice). It is the same field that is used for the others.

How would I place a log component?

Alex Koxaras -Relational-

With smart values and by reading this:

https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Basically you want to search why your automation failed to pass that check. So log the value of the field you are checking. Run the rule and then check the audit log.

Crosscheck the value you are getting from the log, with the actual value of the condition.

David Kott

I'm not in the Cloud. Will it still work on Data Center?

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