I have enabled 'Email puller' and 'Email processor' in the Global Mail Settings, and have set up an email channel using Microsoft Azure, Secure IMAP. The email channel shows a 'SUCCESS' status, but JIRA is never connecting to pull emails.
Viewing 'Email requests' under the Service Management application shows the email address in use with a status of 'No email received ever'. The test button says "No problems found with email settings configuration. Successfully connected to the specified email server.", but "View log" shows 'No result found' for both Connectivity and Processing logs. Monitoring the network connection on the server shows that the only time the IMAP server is hit is when the connection tests are being performed - there are no connections every minute as stated in the documentation.
