Resolved issues have resolution is empty

Aggeliki K

Hello,

I have some specific issues which are resolved, but when I use the search filter resolved is empty or the filter resolution is empty , the query returns these issues. In the jiraissue table I can see that the fields that have to do with resolution (resolution, issuestatus) have the same values as resolved issues have.

Why is that happening?

 

Thank you in advance,

Aggeliki K

Florian Bonniec

Hi @Aggeliki K 

You have to set the resolution when going to the final (resolve) status.

You can add a post function in the transition to set a default one or add a screen with the resolution field in it. Having the resolution field in this screen will force the user to set a resolution (no need to add it to the field configuration scheme).

Setting a resolution will also set a resolution date.

 

Regards