How can I get a report on the time a task spent in one status and then moved to another?

Question

Hello,
There are some statuses in my workflow. Basically, we are looking for how long it took the task to move from "Created" to "In Progress". That's them. The countdown begins when a task enters the "Created" status; the countdown continues until it enters the "In Progress" status; the countdown continues until the task reaches the "Done" status. Refunds, rejections, etc., don't need to be considered.
There is no specific Time Goal in SLAs, so working with them isn't very convenient. However, some kind of workaround might be possible.
Would it be possible to use some plugins for such purposes, or to do something like that out of the box, or maybe to use an automation rule?

Emre Toptancı [OBSS] · Answer

Hello @mark 1 ,

If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

Time in Status offers two report types for your case:

The first one is Status Duration report (please see the screenshot above) which shows how much time each issue spent on each status. This report type has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

As an alternative approach, Time in Status also has Duration Between Statuses report type which shows the duration between two specific statuses.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

Time in Status calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Using Time in Status you can:

* See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
* Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
* Export your data as XLS, XLSX, or CSV.
* Access data via REST API. (for integrations)
* Visualize data with various chart types.
* See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

Mehmet A _Bloompeak_ · Answer

Hi @mark 1

Welcome to Atlassian Community!

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

* This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
* You can set different duration formats.
* You can export reports in CSV file format and open them in MS Excel.
* You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
* You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Note: If you are interested in cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.

Karolina Wons_SaaSJet · Answer

Hello @mark 1

As for me, it's better to use some add-ons from the Marketplace, because they give more opportunities.

Time in Status for Jira Cloud and Time between Statuses can be helpful in your case.

Time in Status for Jira Cloud generates 7 types of reports including Time in Status one. It shows how long an issue has been staying in each status.

Time between Statuses helps to get time spent in status by setting a necessary status as a Start and Stop timers.

You can easily export reports to CSV or XLSX files for further analysis.

These add-ons are developed by my team. Please let me know if you have any questions or get a free trial.