How do I prevent an automatic link to a specific ticket in a comment?

Question

How do you prevent a link to a ticket in a comment, if you happen to reference something that coincidentally has the same name as a ticket?

Example:

I have an asset labeled "ITEM-531", and our system has the ticket label "ITEM-[tickete number]", i.e. ticket number 531 would also be "ITEM-531".

In a comment, if I reference the asset ITEM-532, it automatically links to the ticket ITEM-531, even though it is not related.

Is there a way to prevent a link such as this in a single comment?

DavidBanks_3yurys · Answer

You need to be on the Text edit mode, rather than Visual for escaping to work.

When you're in Text mode, AD\-1234 with display the text without linking to a Jira ticket.

Stephen Paulsen · Answer

Escaping with \- worked for me on 2018-08-08 ... e.g. TKT\-1234

My test was in Atlassian Cloud hosted Jira, not an on-prem instance. That may(?) be a difference.

Steve Veach_nrh74h · Answer

This doesn't work for me either (2018-05-30). It did the same thing as someone else mentioned. The comment now contains a "\" character in front of the "-" character. So now I see this in the comment:

PS\-3467

Not too useful.